This a general message to everybody regarding JAHNREISEN customer care service;

I have booked a week in Hurghada with JAHNREISEN and have chosen a 5-star hotel and paid 900 euros in middle November. The hotel was terrible and no 5-star standards. Of course I have complained when I got back and after two months I got today a letter from JAHNREISEN saying thank you for the feedback and please try again to book another hotel with us so we can satisfy you!!! Just that!!!
Below is the whole communication with JAHNREISEN.

Reiseziel: HRG,18.11.2010, Premier Le Reve Hotel & Spa
I have received today a letter from your customer care department (Katja Engeln) with regards to my complain.I have paid for a week of vacation in Egypt at a 5-star hotel (900 euros) and I have landed at a hotel that is hardly a 4-star !!!I have explained very specifically why I was so disappointed (original mail at the end of this message).And all you did was to send me a letter thanking me for giving you feedback on the hotel that was terrible and ask me to use YOUR services again so I can be satisfied from you ??? This is definitely not at all 'customer care'.If you would let me know that the hotel was far away from the 5-star standards I would have not paid 900 euros for a week !!! I would have gone to a 4-star one and pay half!!!I have formed a complaint and I got back a letter saying 'thank you and give us a try again so we can satisfy you'!?! I have uploaded also some photos.I will make sure that this letter shows up at every forum so people get to know what kind of customer care service you provide.

Nachricht:Hello,I am very disappointed from the Premier Le Reve hotel that you 'sell' as 5-star!Here are the reasons:Room was not 'done' twice;Room was dirty;Reception could not give us a second key for the room - after 3 days we got a second key;Sauna is for ONE person only; outside the sauna there is no relax bed as it is in the spa area (belongs to an extrenal company) where employees try to sell you packages;There are only 2 bathrooms for all guests at the pool/beach area;There is only one lift going to the pool/beach;At the executive lounge the white wine offered is from a barrel....and it is not even dry !!! Furthermore it is offered in bottles that say wine ROSE !!!;Chinese, Italian and fish restaurants and also on the buffett just ordinary dishes;certainly not 5-star standards for the price I paid!!!