Hello Fehda,
Worst situation, but quite normal for these days.
Normally the cancelation will announced from holidaycheck as your travel agency und the refund of the 4000 euros will be done by anex tours.
Now you have to wait roundabout three up to four weeks if you get your money back.
Do you have got the cancelation via mail?
Try to contact holidaycheck via phone or mail for further information, thats all you can do, for the moment.


