Our team has worked very hard to guarantee the relief and tranquillity guests need in terms of new reality. All necessary sanitary and safety measures have been developed.
Informationen des Hoteliers zu Corona-Maßnahmen
Healthcare worker is present at the hotel round the clock. In case of any health issue, please, contact our Guest Relations team.
In common use indoor areas we recommend to wear masks. If you don’t have one, our Front Offce or Guest Relations staff will be happy to assist you.
We would like to remind that in terms of new reality we do not accept visitors from outside.
When entering the hotel the outer surfaces of your suitcases will be disinfected with internationally accepted Diversey Oxivir Plus product. Thermal cameras fixed at the reception instantly measure your temperature. In case of negative situation we’ll share this information with you.
Room cards are delivered to you after being disinfected carefully. While checking in 1,5 m social distancingmarkers and U-layout ribbons are used. There are waiting areas ready in front of the reception.
We use paper towels while cleaning. Mop and mop ends used for floor cleaning are renewed after each room. Towels are washed at 90°C and delivered to your room in special bags. After cleaning your room is disinfected with UV-C and ULV devices.
After all cleaning operations we stick ‘your room has been disinfected’ label on the door, thus ensuring that nobody enters the room before you. Room cleaning, towel change and minibar services are based on your preference. You can request these services via mobile application or by filling in the form in your room. Room directory, runners and throw pillows have been removed from the rooms. We are using disposable paper cups instead of porcelain and glass cups. The products for minibar are being disinfected with ULV devices during entry and exit, and are placed untouched in the minibar. Enjoy them!
We clean common areas more often. All our faucets are photocell. All seating groups in bars and restaurants are arranged following social distancing rules.
We organized sunbeds by the pool and on the beach in groups of two and three in accordance with social distancing rules. We recommend that you do not relocate the sunbeds. We are always happy to assist you.
Please, inform us if you would like to be served at the same table during your stay. We’ll be more than happy to reserve a table for you for the entire stay. In all bars and restaurants we serve you using masks and gloves. According to the new arrangement all dishes you’ve chosen are served to your table. If you wish, our buffet staff can also assist you. In restaurants all drinks are served to your table.
Tables and chairs are disinfected after each use. Cutlery is served in a special cover, salt and pepper shakers are disposable.
Ketchup, mayonnaise, olive oil, lemon juice and similar sauces are disposable or served directly to your table. We serve drinks in paper cups, bottles or cans. Please, specify if you wish your drink to be served in glass. We serve nuts and chips in sealed packages in all our bars. In outdoor bars we bring your orders to the table.
All our indoor and outdoor pools are open.
We strongly recommend you to take a shower and use foot disinfectant pool before swimming.
In food production we are acting regarding TSE, ISO and HACCP criterias. All fruit and vegetables are disinfected with ozonation. The origin of all products is determined.
Kid’s pools are emptied twice a week and filled up again. In case of hygiene problem pools are closed till hygiene conditions return to normal. When using the pool we recommend to use waterproof diapers for children and swimming cap, ear plugs and googles for both, adults and children. Please, remind you children not to swallow water in the pools. Our water parks are operating with maximum capacity according to social distancing rules.
According to hygiene and health regulations we strongly recommend not to consume food by the pool and on the beach.
We recommend using towels individually without sharing even with your family or children.
In case of technical malfunction in your room our technical staff is happy to fix it wearing disposable mask, gloves, overshoes and face shield. We kindly ask you to ventilate the room and leave it until the malfunction is fixed. Afterwards the room is disinfected.
Our entertainment activities are presented following social distancing rules. We’ll have a lot of fun this year! Sitting layout in entertainment areas has been redefined. In order to avoid density during evening hours shows, live music and kid’s activities are launched in different areas at the same time. Social distancing rules are observed during wellness, health, sport and entertainment activities during the day. All equipment is disinfected before use. Our Baby Room is closed for a while. Theme cooking activities are paused for a short period of time.
We are wearing masks and disinfecting hands in service vehicles. Also there are masks and pocket hand sanitizers for staff in the hotel.