Agriturismo Belmonte Vacanze Resort

Good morning dear Ruedi and thank you so much to have been our guest. This is Lauro Lotti, the owner, and Elisa Viti, the receptionist speaking. You all have been so kind and friendly, and we had several occasions to talk, especially with you girls. You could have informed me about some problems you had during your holiday. Maybe we could have found a solution to some of them. I mean for example the hard pillows (we could change them) or the temperature in the apartment (we could rise the temperature in your apartment)   Concerning the horse riding, you know we had to move it because our guide was ill and had fever the day you booked (Tuesday). And the coming days we had to move the ride for the bad weather. Unfortunately this happened and I tried together with you to find the best solution. In the review you say that Wer wegen dem Reiten in dieses Hotel geht wird enttäuscht sein. Maybe it’s a bit too much…don’t you think? Most of our guests use the facilities of the riding school and are enthusiastic.   The same happened for the tennis. You may not have been able to play as much as you wanted because of the wind. But you understand that we can do nothing against the wind. It was just a windy week by the way.   I'm not here to let you change your mind but I just want to say that words carry a lot of weight and a “thumbs down” (the first so far - even if the general point 4/6 is not too bad) from you came a little unexpected for us.   We work hard and do our best to try to satisfy our customers but we are also aware that we cannot meet everyone's tastes and needs. In any case we love to hear the feedbacks and the tips from our guests: these are the best way for us to improve our hospitality. We wish you many good things and we look forward to host you again. Dott. Lauro Lotti & Elisa Viti.