Angsana Lang Co

Dear Sabrina, Thank you for taking the time to share your feedback with us. We truly appreciate your comments, even when they highlight areas for improvement, as they help us better understand your experience and take the necessary steps to improve. We are glad to hear that you enjoyed the spaciousness of the pool suite and found the breakfast buffet to be rich and satisfying. At the same time, we regret to learn that other aspects of your stay did not meet your expectations. Please accept our sincerest apologies if you found the condition of the room and hotel facilities below standard or experienced less-than-welcoming service from our reception team. Your comments regarding the Kids’ Club and dining experiences have also been noted, and we will share this with the relevant departments to ensure better attention to detail and guest satisfaction moving forward. We hope to have another opportunity in the future to welcome you back and provide a more seamless and enjoyable experience. Warm regards, Franck Rodriguez Area General Manager.