Bahia Principe Grand Punta Cana

Dear Guest, Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department. We greatly appreciate that you have chosen one of our Resorts as your holiday destination. Thank you for taking the time to let us know about your experience at our Hotel. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. We apologize for the impression you could perceive for the language barrier with some of our staff members. Please allow us to inform you that most of our employees have good knowledge on many languages, such as English, French, Italian, German, Portuguese, Russian and so on; and our Human Resources Department is constantly offering courses to all our staff to reinforce the level of conversation, especially to those in direct contact with our guests. However, please be reminded that Spanish is our mother tongue and our knowledge and/or pronunciation of a foreign language might not be perfect. We would like to have the opportunity to welcome you once again at Grand Bahia Principe Bavaro Resort to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us. Kind regards, Karen Mantilla Social Media Coordinator Grand Bahía Príncipe Bávaro Resort