Brennia Kottefaru

Dear Valued Customer, Thank you for sharing your feedback about your recent experience at our resort. We appreciate your honesty and we apologize that your stay did not meet your expectations. We take all customer feedback seriously and use it as an opportunity to learn and improve. We are sorry for the inconvenience that you faced and want to assure you that we are actively addressing the issues you mentioned. Our team is committed to making necessary changes to ensure a better experience for our valued customers like you. We would also like to address the issue regarding the beach. Please be assured that the situation has been resolved and is now fully under control. The incident occurred unexpectedly as part of our ongoing revamping of the supply jetty and certain sections of the water villa jetty. Due to extreme weather conditions we experienced in recent weeks, some goods that were being temporarily stored became exposed and were washed ashore. We want to reassure you that we deeply care about the environment and this was an isolated accident. We sincerely apologize for any inconvenience this may have caused during your stay. Please rest assured that everything is now back to normal. Once again, we apologize for any inconvenience caused and would like to thank you for bringing these matters to our attention. We value your business and hope that you will give us another chance in the future to provide you with the exceptional experience you deserve. Regards, Brennia Managemment