Catalonia Royal Bavaro - Adults only

Dear Bern, First of all, we thank you for choosing us as a destination in the Caribbean to enjoy your days off and share your experience of this recent stay. At Catalonia Royal Bávaro, we strive to provide a wonderful experience to all our guests. We are sorry for not having achieved your satisfaction despite our efforts. Also, we want to take this opportunity to apologize for the inconveniences you experienced during your stay. It is sad for us to know that you returned home with the perception that we did not do enough to meet your expectations. We have likewise forwarded all the details you have identified to those responsible for each area involved. Based on these observations, we are able to adjust the necessary details and avoid repetition. We reiterate our appreciation for your honesty and hope that you will give us another opportunity to welcome you and offer you the extraordinary experience you deserve. Best regards, Social Media Catalonia Royal Bavaro