Recht neues Edel Hotel in Surabaya, direkt über einem Einkaufszentrum. Jedoch keinerlei Atmosphäre, alles recht steril und lieblos. Hotelbar kaum besucht. Personal sehr freundlich und das Frühstücks Büfett ist sehr umfangreich.
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Dear Guest, Thank you for staying with us recently and for giving us your constructive feedback. We are pleased to hear that you like our classy design, that you also happy with our service, cleanliness, and our food, and also the location next to Ciputra World Mall. We took note of the "heart touch" that you mention, and It will be shared with the team this morning and we hope we can show the improvements on your next trip to Surabaya. Thank you once again, Warm regards, Christiane / General Manager
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