Aus Deutschland- Preis-Leistungs-VerhältnisSchlecht
Zimmerservice ist nicht Gut seit Tagen liegt der Sand unter dem Bett was auch noch kaputt ist.Hotel ist kaum belegt und wir mussten 60 Euro bezahlen damit wir auf unser Zimmer konnten sonst hätten wir noch 10 Stunden warten müssen
Wird nicht vernünftig gereinigt
Sehr langsam es sei denn du gibst Trinkgeld seit 2 Tage kein Ananassaft da heute ging Cola Zero aus
Beliebte Aktivitäten
- Sonstiges
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 2 Wochen im Juni 2025 |
| Reisegrund: | Sonstige |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Peter |
| Alter: | 56-60 |
| Bewertungen: | 2 |
Dear Peter, Thank you for your feedback. We are very sorry to hear that your recent stay with us did not meet your expectations and that you feel our hotel does not deserve its 4-star rating. Please accept our sincerest apologies for the issues you experienced. We are very concerned to hear about the cleanliness of your room and the broken bed. This is not up to our standards, and we have immediately addressed this with our housekeeping and maintenance teams to ensure such oversights do not happen again. We also apologize for the slow service and the unavailability of certain items like pineapple juice and Coke Zero. Your feedback regarding the service quality is taken seriously, and we will be retraining our team to ensure all guests receive prompt and excellent service, regardless of tips. Regarding the early check-in fee, we apologize for any miscommunication. Our standard check-in time is 2:00 PM, and a fee is applied for guaranteed early access. We regret any inconvenience this may have caused. We hope you will give us another chance to provide you with the high-quality experience that we are known for. Thank you, Chandana Siriwardena, Guest Service Team, Club Hotel Dolphin
