Club Hotel Dolphin

Dear Urlauber, Thank you for taking the time to share your feedback about your recent stay. We are sorry to hear that your experience did not meet your expectations and that you would not consider returning. We appreciate your positive comments about our service. However, we are very concerned to read your comments regarding the food, especially the lack of non-spicy options for children. We understand that our local cuisine can be spicier than what some of our international guests are used to, and we sincerely apologize for the inconvenience this caused, particularly for your family. We are actively working to expand our buffet to include more mild and child-friendly alternatives to cater to all our guests' preferences. We have also noted your feedback on the room's condition and cleanliness. This is not the standard we strive for, and we will immediately address these points with our housekeeping and maintenance teams to ensure such issues are rectified. We appreciate you highlighting the guest services and baby pool as positive points. We regret that other aspects of your stay were disappointing. We continuously strive to improve our services and facilities, and your honest feedback is crucial for this process. We hope you will consider giving us another opportunity to provide you with a much-improved experience in the future. Thank you, Chandana Siriwardena Guest Service Team Club Hotel Dolphin