Aus ÖsterreichAchtung! Nicht ankommen vor 14 Uhr, wir sind um 06:00 Uhr im Hotel angekommen und die überforderte Rezeption ließ uns ohne Getränke und Essen bis Mittags warten bevor wir nach großer Beschwerde endlich Zimmer bekamen.
- ZimmergrößeGut
- SchlafqualitätSehr gut
- SauberkeitSehr gut
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Infos zum Bewerter | |
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| Vorname: | Josef |
| Alter: | 61-65 |
| Bewertungen: | 71 |
Dear Valued Guest, We sincerely apologize for the inconvenience you experienced during your check-in process at our hotel. Your feedback is invaluable to us, and we truly appreciate you bringing this matter to our attention. We would like to clarify that our standard check-in time is 2:00 p.m., and while we understand your early arrival at 6:00 a.m., please note that we accommodated your request by providing you with a room promptly at 2:00 p.m. Unfortunately, due to the high occupancy rate of 100% on the day of your arrival, we were unable to offer an earlier check-in. We regret any discomfort you may have experienced while waiting for your room, and we apologize for any oversight in providing drinks or food during this time. Please be assured that we will review our procedures to ensure that all guests are provided with the necessary amenities and assistance, especially during periods of high occupancy. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Thakshila Galappaththy Resident Manager
