Club Hotel Dolphin

Dear Valued Guest, Thank you for choosing to stay at our hotel and for sharing your feedback with us. We appreciate your detailed review, as it helps us understand our guests' experiences and areas where we can improve. We're pleased to hear that you found our hotel to be clean and in a good location. Ensuring a clean and comfortable environment for our guests is a top priority for us, and we're glad that this aspect of your stay met your expectations. We also appreciate your positive comments about the friendly and helpful nature of our staff, although we apologize if you found them to be poorly trained. Rest assured, we will address this issue to ensure that our team members receive the necessary training and support to provide excellent service to our guests. We understand the importance of providing multilingual staff, and we apologize if you found German-speaking staff to be rare. We will certainly take steps to improve in this area to better accommodate the needs of our guests. Thank you for your feedback regarding the food. We're glad that you found it tasty, although we apologize if you found some dishes to be overly spicy. We will certainly take this into consideration and strive to offer a more balanced range of flavors to cater to all palates. We're pleased to hear that you enjoyed the cleanliness and good condition of the pool area. However, we apologize for any disappointment regarding the beach facilities. We will certainly take your feedback into consideration as we continue to improve and enhance the guest experience at our hotel. Once again, thank you for choosing our hotel for your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to let us know. Thakshila Galappaththy Resident Manager