Cugo Gran Macina Grand Harbour

Dear Andrea, Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you appreciated the charm of our historic fortress setting and the generous size of your room. We are also delighted that you enjoyed breakfast at the Little Bastion Restaurant and that you found our housekeeping team to be friendly and welcoming. At the same time, we regret that certain aspects of your stay did not fully meet your expectations. As a 500-year-old building, the character of the stone walls is part of the property’s authenticity; however, guest comfort is always our priority, and your comments have been noted. We also take your feedback regarding attention to detail and service consistency very seriously, as warm and attentive hospitality is something we continuously strive to deliver at all times. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to Cugó Gran Macina in the future. Warm regards, Elena Hotel Manager Cugó Gran Macina