Djerba Golf Resort & Spa

Dear sir, Dear Mrs, Thank you for sharing your feedback. We are surprised by your comments, as they do not reflect our hotel’s policies or the high standards of hospitality we provide to our international guests, including our German-speaking clientele. We would like to clarify some of the points mentioned: All-Inclusive Policy: Our All-Inclusive program is clearly defined at check-in. While some premium services or specific hours may vary by booking type, we ensure that a wide variety of drinks and meals are included throughout the day. Beach & Environment: As we are located in a natural coastal area, seagrass (Posidonia) can occasionally wash ashore. This is a protected natural occurrence in the Mediterranean; however, our teams work diligently to maintain the beach's cleanliness while respecting environmental regulations. Service & Language: Our staff is trained to welcome guests from all over the world. While we may not all be fluent in German, we pride ourselves on our professional English and our commitment to assisting every guest with a smile. Facilities: Regarding the bedding and food, we maintain strict quality controls. We regret that these did not meet your personal preferences, though they are generally well-rated by our visitors. We take your remarks seriously as part of our continuous improvement process, but we stand by the quality and inclusivity of our resort. Best regards, The Management Team