Fraser Residence Kuala Lumpur

Dear Raffael, I noted your ratings on some areas to be below what I consider to be acceptable and, on behalf of my team, apologize for any inconvenience caused. All guest feedback, be it positive or constructive, is crucial to the team as it allows us to monitor and continuously improve our services and offerings by focusing on your needs as a valued guest. Your comments have given us much to think and rest assured all have been discussed with the relevant department heads to see how rapid improvement can best be achieved. On behalf of our entire team here at Fraser Residence Kuala Lumpur, thank you again for the feedback and we appreciate your business. My team and I look forward to the opportunity of welcoming you back again soon and if there is anything we could do to enhance your future stays with us, please do not hesitate to let us know. Regards Ferhad