Hilton La Romana, an All-Inclusive Family Resort

Dear Elje Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and appreciate that you have taken the time to share your experience us. Your comments are truly valuable, as this allow us to improve the service levels and product. Regarding your comment about the area of improvement such as the room smell, we have made sure to present it to management so the appropriate changes are implemented. We can guarantee that all our team is working diligently to correct our weaknesses and improve our guests' experience. Look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Regards, Moraima Cayetano Social Media Hilton La Romana moraima.cayetano@playaresorts.com