Hotel Couvent du Franciscain

Dear Mr Suter, As I wrote on Tripadvisor : I am sorry to answer you in english but I do not speak Germain. Team and myself are very desappointed and offensed by your comment. You clearly pretend that we have stolen your shirt from your room. My team is now working at hotel for many years and I am confortable that every member of the team are loyal and honest. I have personnally open the room to the maid, I have checked the room, once again with you on the phone, I have requested from my laundry company to check if in the linen received that day they have found a blue shirt. Every day, our guests forget their belongings in the room, or in the lobby. These can be simple white shirt to an Mac Pro computer, and we were always in capacity to send back to our guest their belongings. Once again, I am very offensed by your comment and I am 100% sure that no one in my team is responsible for that and that no one in my team is a robber of guest's shirts ! Sébastien DENYS Owner