Hotel Holiday Inn Express & Suites New Berlin

Thank you for staying with us on your recent visit. I want to apologize for the difficulty you encountered during your lengthy stay with laundering your clothes. We did not properly advise you of the options we have available in this area and I am sorry that this made your stay less satisfying. In case you visit the area again let me give you the options we have so that you won't be faced with the same challenges as on your last visit. We have a guest laundry area on our 3rd floor that is available 24 hours per day. We have a coin operated washer and dryer in this room for items that are able to be washed. Also, Monday through Friday we have a dry cleaning service available. Clothes are picked up at 8:00am from the front desk and returned to the front desk by 6:00pm the same day. There is a laundry bag and price list available in each room in the closet area. Again, I am sorry we did not convey this to you during your stay and hope we have a chance to serve you again in the future.