Hotel Lake Naivasha Sopa Lodge

Dear Verena, Thank you for taking the time to highly rate Lake Naivasha Sopa Resort, in regards to your recent visit. We appreciate your candid review and are pleased to note that you chose to experience our hospitality. We’re glad to hear you enjoyed the special moments with wildlife up close and found our team friendly and accommodating. We also appreciate your note that, while the rooms felt comfortable, the lodge size was more noticeable in the dining room and at the buffet. Your feedback is invaluable to us as it allows us to continually improve and enhance the guest experience. We take all comments seriously and use them as an opportunity to evaluate our services and facilities. In particular, we are reviewing crowd flow and seating options during peak dining times to make the experience feel more relaxed. While we are glad that you found your visit and stay satisfactory, we are always striving to exceed expectations. If there are any specific areas where you believe we could enhance our offerings or services, please do not hesitate to share them with us. We hope to have the opportunity to welcome you back to Lake Naivasha Sopa Resort in the near future and provide you with an even more memorable experience. Should you have any further feedback or require assistance with future bookings, please feel free to reach out to me directly at lm.naivasha@sopalodges.com. Warm regards, Mr. Jerry Were, CHA, CHT, AIH General Manager, Lake Naivasha Sopa Resort