Hotel Lausos

Dear Valuable guest, Thank you very much for choosing the Lausos hotel Istanbul, The person who called us for your reservation requited to book the Honeymoon suite. But 179€ fee was too expensive and the person on the phone did not accept my discounted price for 150€ and we were agree for 90€ standard room and my promise was for just a high floor room not the Honeymoon suite. We are very sorry that you are telling we did not do anything after your complain and you did not specify that you have been upgraded to the Bosporus suite for 2 days. On the e-mail we have confirmed your arrival transfer for free of charge and it is done. On the phone I mentioned the arrival transfer for free and it is also clear at our website. It is not enough to write the departure flight information on the e-mail to get free return transfer; you should get a confirmation from our side. I guess the misunderstanding situation is between you and the person who made the reservation for you. Once more we are deeply regretted any inconvenience cause and looking forward to welcoming you again Best regards Mustafa Özduman The Management