Hotel le Benhuyc

Dear Madam, We thank you for your comment, especially the small part mentioning our being "spun off" the Best Western Group! As a matter of fact, WE decided to leave Best Western to become independent. For your information, we were always very well rated within the brand. So we are sorry to let you know that your guessing skills are not what you thought they were. As to the described "dressing room" and "desk", they do exist. All our rooms are different, just like our customers. We always try our best to match our customers' needs and requests with the right room. It is always difficult to guess what your preferences are when we receive a standard online booking with only a name and a date on it. It is always easier to get a feeling of what people would like on the phone or even by email. We are always available for our customers, if you didn't like your room, why didn't you tell our staff? We would have tried our best to find a solution. Concerning the German channels, you will find plenty at home. We are very surprised to read that we are overwhelmed with complaints! Thank you again for letting us know. Regards, Reception