Hotel Mercure Arbat Moscow

Dear Vladimir, Thank you very much for choosing Mercure Arbat Moscow hotel. Please accept my deepest apologies for all the inconvenience caused. It is very pity that during your stay you did not find it possible to share this information with me or our Duty Manager, so we could find appropriate solution and take immediate actions to ensure your best comfort in the room. You also mentioned that you didn’t like your room. Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. So all rooms are different. But if a guest doesn’t like a room we are always ready to offer another one if there is available. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow