Hotel Mercure Bali Nusa Dua

Dear Valued Guest, I apologize to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Thank you again for bringing this issue to our attention. We is extremely alarmed by your statement regarding the room need renovation. Pleased to assure you that all of your observations will be shared with the Hotel Managemenr for immediate corrective action. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. Please be assured that there is no intention not to value our guests. Hospitality is our business, we hope you can give us another chance to restore your trust to Mercure Bali Nusa Dua. Best Regards, Manis Arianti Front Office Manager