Hotel Papillon Lagoon Reef

Dear Guest, Thank you for your support and patronage of Papillon Lagoon Reef and for sparing time off your busy schedule to share with us your feedback. Having checked the log book at reception, where we record complaints, incidents, and reports, we ensure issues raised are dealt with immediately to the client's satisfaction. We have noted that you took the initiative to seek medical attention by public means without passing by the reception or even your tour representative. We have a hotel doctor who is always on call, and in critical condition, an ambulance could have been arranged. We do apologize, however, for the inconvenience regarding your experience. We appreciate your feedback, as it acts as a yardstick for our performance and gives us an opportunity to attend to areas that did not meet your expectations. I will review your feedback with my team and your tour operator, and I do believe that the next time you stay with us, you will be able to experience the pleasant hospitality that we are known for. We look forward to hosting you once again at Papillon Lagoon Reef Best Regards, Anthony Resident Manager