Hotel Radisson Blu

Dear Mr. Heiko, Thank you for sharing your feedback regarding your stay at Radisson Blu, Wrocław on HolidayCheck. I am truly sorry that we did not meet your expectations and sincerely apologize for any inconveniences you encountered. I would like to clarify the room allocation process. We highly value our Radisson Rewards members and always strive to provide them with the best possible stay. While your reservation was made well in advance, complimentary room upgrades are subject to availability on the day of arrival. Unfortunately, on the day of your check-in, as I checked, we did not have any available Executive or Junior Suites. However, you were accommodated on the highest floor, which is dedicated to our Radisson Rewards members. Had there been an available upgraded room, we would have gladly assigned it to you. Regarding your experience in the restaurant, I would like to clarify that the colleague with long blonde hair you mentioned is Bianka, our Manager on Duty. Her role is not to serve Guests directly but to support the team in managing more demanding operational situations and ensuring the smooth running of the restaurant. Nevertheless, we take your comments seriously and will review this matter to ensure the highest level of service. I regret that your stay did not meet your expectations. Should you decide to visit us again, I would be delighted to do everything possible to make your experience fully satisfactory. Best regards, Monika Gordziejewska Front Office Manager