Hotel Vila Galé Collection Palácio dos Arcos

Dear Christiane, Thank you for taking the time to share your feedback regarding your stay at Vila Galé Collection Palácio dos Arcos. We are pleased to hear that you appreciated the hotel’s classic design and cleanliness. However, we regret that the poolside service did not meet your expectations. Your comments have been shared with the relevant teams as we continuously strive to improve. We hope to welcome you again in the future, either at our hotel or at any of our 52 properties in Portugal, Brazil, Spain, and Cuba. By the beach, in the countryside, or in the city – always close to you. Kind regards, Alexandre Castro Hotel Director