Il Pelagone Hotel & Golf Resort Toscana

Dear Customer, thank you very much for your feedback your opinions very important for us because it gives us the possibility to improve in the area we are most weak in. As per our meeting at the reception, we have already explained that we spread since the 4th of last december the news that a part of our resort is under a huge refurbishment. this activity was pushed so much by the comments of our past guests and we could perform those works only in the winter season. unfortunately, the period is crowded with delays in supplier works so we are in little delay. in any case, we had one restaurant 100% working and is impossible that you found it closed because during your stay we had several guests who played and enjoyed the resort entirely. our spa was removed because due to the Covid situation in Italy, we didn't have the possibility to offer a complete service. in fact, we discovered that the Turkish bath was possible to open only since the 1st of april, but you left before that date. Also our swimming pool is open on the 1st of April. Rooms: we started refurbishing some, as we advertised in our newsletters and social pages. breakfast: even if in the hotel there were only 6 people, you had all the possibilities because we kept 1 waiter and 1 cook for breakfatsts. by the moment we don't like wasting food, we asked every customer the breakfast they wanted to be served (and not at the buffet). We could go on answering all your points, as I did during our meeting, but I repeat we are extremely sorry that you had different expectations before arriving here. we can only say that we did our best to inform you and all the customers about the actual situation. probably, and we will do, we will change our communication process in order to inform better customers. in any case we hope t welcome you again in our resort once our refurbishment will be terminated. best regards. the General Manager.