Kassandra Palace Seaside Resort

Dear Carlos, Thank you for taking the time to share your holiday experience on Holidaycheck regarding your recent stay at Kassandra Palace Hotel & SPA. To begin with, I would like to inform you that we accept both positive and negative remarks as they help us ameliorate ourselves and provide our finest service. I am sorry to read that unlike the majority of our guests our establishment was not to your liking. I am sure that you have your own reasons to believe that our hotel is not worth its star rating and your own criteria on judging a product based on a value for money ratio as well. I apologize for any inconvenience you may have had during your stay with us, since the beginning of your stay. I am sure that if any member of our team was informed of that while you were inhouse we would have tried our best in order to find the finest solution. Once again, thank you for taking the time to write a review. Kind Regards, Despina Kaliva Guest Relations.