Kassandra Palace Seaside Resort

Dear Arge, Thank you for taking the time to publish a review regarding your stay at Kassandra Palace Seaside Resort. We are truly sorry to read that your experience did not fully meet your expectations. At this point, I would like to highlight that we appreciate both positive and negative comments, as through your feedback we can see our operation from your point of view and continue to improve. Regarding the condition of the room and bathroom, we would like to extend our sincere apologies. Our resort is under regular improvement, and every year we make partial renovations and enhancements to our facilities. We assure you that your remarks about cleanliness and maintenance have already been shared with our Housekeeping and Technical Departments for immediate review and corrective action. As for the situation in the restaurant during breakfast and dinner, we are sorry to hear that service was not up to standard. While we are proud of our team, who usually receive very positive feedback, it is clear from your comments that we fell short during your stay. Please be assured that your observations have been passed on to our management. On a positive note, we are pleased to read that you appreciated our well-maintained outdoor areas, the beach, and the friendly service of our outdoor staff. Your kind words towards them are very encouraging and will be shared with the entire team. All in all, we apologize for the shortcomings you experienced and we thank you for bringing them to our attention. Once again, thank you for your review. Kind Regards, Despina Kaliva Front Operations Manager