Aus DeutschlandDas Zimmer war vom Bett und Bad mangelhaft. Das Abendessen war teilweise kalt am Buffet. Das ist auf keinem Fall ein 5 Sterne Hotel. Es gab kaum Abendprogramm.
- ZimmergrößeSehr gut
- SchlafqualitätSehr schlecht
- SauberkeitEher gut
Das bett war gut, jedoch die Schlafcouch war furchtbar. Jede Feder hat im Rücken gestochen. Für 12 Tage war mein Rücken am leiden. Das Bad war die reinste Katastrophe. Die Dusche war undicht, sodass nach jedem Duschgang das ganze Bad unter Wasser stand. Die Klobrille war locker und ist ständig in den Rücken gefallen. Eine Küche ist vorhanden, jedoch ohne Teller, Besteck und Töpfe
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Infos zum Bewerter | |
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| Vorname: | tom |
| Alter: | 31-35 |
| Bewertungen: | 1 |
Dear Guest, Thank you for taking the time to leave a review regarding your holidays at Kassandra Palace Seaside Resort. We are truly sorry to read that your experience did not meet your expectations. Although we are disappointed that you were not satisfied with your stay, we appreciate your detailed feedback, as both positive and negative comments are utilized and accepted by our resort because they help us to become better and improve our services even more. Regarding the issues you mentioned about the sofa bed and bathroom, we would like to extend our sincere apologies. Please allow us to inform you that our resort is under regular improvement, and every year we make partial renovations in our buildings and enhancements in our organization. We assure you that your remarks will be taken into serious consideration by our team. As for the kitchen equipment, we apologize for any inconvenience you encountered. Had we been informed during your stay, we would have been more than happy to assist you and provide anything necessary to improve your comfort. Concerning the food quality and the dinner buffet, we are sorry to read that it did not meet your expectations. Our food is prepared by specialized chefs aiming to offer a variety of options with attention to taste and quality. If we had been informed that the food was not to your liking, we would have gladly arranged something more suitable for your preferences. Moreover, regarding the entertainment, our resort organizes live music four days a week along with a full animation program for both adults and children. We are sorry if this was not made clear during your stay. It is unfortunate that you did not inform us of your concerns while you were in-house, as it is our company's policy to resolve any issues that may arise during our guests’ stay. We guarantee that if we had been informed, we would have been more than glad to help you. Once again, thank you for choosing Kassandra Palace Seaside Resort and for taking the time to share your experience. Kind Regards, Despina Kaliva Front Operations Manager
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