Kempinski Hotel The Dome Belek

Dear Mrs. Sandra, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations, and we apologize for the inconveniences you experienced during your time at our hotel. At Kempinski, we strive to provide a high standard of service and accommodation, and we are truly sorry to hear that we fell short in certain areas. Please be assured that your comments have been shared with our management, and we will address the mentioned issues promptly to ensure that they do not affect future guests. We sincerely apologize for any discomfort this may have caused you. We greatly appreciate your valuable input, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, and we will do our best to provide you with a much more enjoyable and seamless experience. Best regards, Lady in Red Team