Kempinski Seychelles Resort

Dear Iryna Thank you for sharing such a balanced account of your stay. I am so glad that, on the whole you enjoyed your stay with us and appreciated our friendly service and remarkable beachfront location. Thank you very much for highlighting the areas of your stay where we could have improved your experience. Please rest assured that your feedback has been shared with the relevant departments. The training and re-training of our staff is an on-going process, which we will certainly revise in order to bring our products and services in line with our guests' five star expectations. I hope that if ever you return to our hotel, you will find all of these issues have been rectified and addressed. I hope that one day we can welcome you back to the Seychelles and back to our hotel. Best regards, Masami Egami General Manager