La Pirogue Mauritius

Dear Detlef, Thank you for sharing your recent holiday experience with us on this forum. We are pleased to read that you found our hotel’s overall services and facilities to be satisfying. However, we are very concerned to read that the beach towels provided to you were stained and have informed the Executive Housekeeper for his immediate actions. Also, Like in any other 4 star hotels we do have certain rules and regulations with regards to the reserved sunbeds which we request our guests to follow and we shall brief the concerned team members so as to reinforce the established policy and avoid such inconveniences to our valued guests. Beverage pricing is frequently reviewed to ensure that we are in line with the industry in general and I will certainly make sure that prices are adjusted where required. At the same time I must point out that we do have a very comprehensive all-inclusive package available which many guests opt for as being the best value for money alternative when travelling to a destination like Mauritius. We sincerely apologize if we have not met your expectations in this respect. The new arrivals, are welcomed by a cocktail, we really regret and do apologise that you were not provided with this service and have shared your resentment with the Food & Beverage Manager for him to brief his staffs accordingly. Thank you again for the ratings and suggestions and we hope to welcome you back again in the near future. We seize this opportunity to wish you a Happy New Year 2017. Kind Regards, Andrew Slome General Manager