Lagoon Attitude - Adults only

Hello Markus, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty, and I want to extend my sincere apologies for the shortcomings you experienced during your visit. I am truly sorry to hear that you found some aspects of the hotel not up to your expectation. Cleanliness, comfort, and the overall condition of our facilities are areas where we strive to excel, and it is disheartening to learn that we fell short of your expectations. Your comments about the staff's demeanor and the quality of the food are also concerning, and I assure you that your observations have been addressed with the utmost seriousness. Regarding the water quality in the beach and pool areas, we are actively working to rectify this issue to ensure a more enjoyable experience for our guests. Additionally, we are reviewing our processes to enhance the availability and condition of loungers. I am genuinely sorry that you missed out on essential information at check-in due to your late arrival. We are reevaluating our procedures to ensure that all guests, regardless of their arrival time, receive the necessary information to make their stay more comfortable. Your feedback is invaluable to us as it highlights areas for improvement, and I want to assure you that we are taking immediate action to address the concerns you've raised. We are committed to providing a much-improved experience in the future, and I hope you will consider giving us another opportunity to demonstrate the positive changes we are implementing. Thank you for bringing these matters to our attention. Warm regards, Rubens Maureemootoo General Manager