Lagoon Attitude - Adults only

Hello Ursula, Thank you for taking the time to share your feedback following your stay with us. I have read your comments with great concern, and I regret that some elements of your stay did not meet your expectations, particularly regarding your room, the beach conditions, and the availability of our à la carte restaurants. Please accept my sincere apologies for the inconvenience caused. Regarding the room, I am sorry to learn about the discomfort you experienced. Rest assured that your comments have been shared with the relevant departments for further review and corrective action. Concerning the beach, please note that the accumulation of seaweed is a natural phenomenon primarily caused by imbalances within the marine ecosystem and is unfortunately beyond our control. Nevertheless, our team works continuously throughout the day to remove the seaweed and maintain the beach in the best possible condition for our guests. With regard to the à la carte restaurants, we regret that availability was limited during your stay. We do encourage our guests to make their restaurant reservations upon arrival, as this helps secure a place in their their preferred restaurant and avoid disappointment due to limited availability. We have taken good note of your comments as we continuously review ways to improve the dining experience and availability for our guests. Guest comfort remains one of our highest priorities, and feedback such as yours is valuable for us which will also helps us identify areas requiring improvement. Hope to have the opportunity to welcome you back again, we would do our utmost to offer you a better experience. Best wishes, Rubens Maureemootoo General Manager