Machchafushi Island Resort & Spa Maldives, The Centara Collection

Dear Conni, Greetings from Centara Grand Island Resort & Spa Maldives. Thank you for taking the time to share your feedback recently and we’re sorry to hear that you had a frustrating experience, however we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in the interaction with our team and we were indeed disappointed and at the same time surprised to read the comments. We always try our utmost to ensure guests leave happy, even when some concerns are shared during the stay, we try to correct them during the stay and more so ahead of the departure. We know this does not change your trip and it is rather sad to us that it had to come to this, and it is never an easy point for us to accept that guests leave us unhappy, and we hope to be given a chance to welcome you again whenever your travel brings you back to the Maldives. We hope that all is not lost, and we look forward to seeing you again soon. Stay safe and take care wherever you are now. Regards, Centara Grand Island Resort & Spa Maldives Team and Management