Maya Ubud Resort & Spa Bali

Dear Urlauber, We are sincerely sorry to hear about your disappointing experience during your stay at our resort. Your feedback is essential to us, and we deeply regret the issues you faced in all aspects, including the cleanliness, the quality of the food, and the service from our team. We take such matters seriously and address each point with the respective departments to ensure immediate improvements. Moreover, we also apologize that we're unable to accommodate your request in advance to refund 50% due to your booking date error. We understand that your stay did not meet expectations and deeply apologize for the inconvenience caused. We appreciate you bringing these concerns to our attention. We aim to provide the highest standard of service to all our guests, and your feedback will help us to improve and ensure a better experience for future guests. With kind regards, Wayan Mara Resort Manager