Meliá Caribe Beach Resort-All Inclusive

Dear Thomas, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. Meliá Hotels & Resorts differentiates itself by its authentic Spanish hospitality style with a deep-rooted passion for service. Consequently, this means that we offer our guests a unique wellness experience. For this reason, realizing that certain areas have negatively affected your current impression has saddened us. We regret that the Food and Beverage service during your stay did not cause the impact we desired. Our gastronomic offer has designed to guarantee the satisfaction of each guest. Not achieving it motivates us to analyze and implement corrective measures to ensure that our future guests have a pleasant experience. Concerning the check-in experience, we regret you spent more time than expected. We assure you that we will work to improve agility in the process. Nevertheless, we cannot fail to emphasize that check-in time is from 3:00 pm if availability allows us to deliver the rooms according to the guest's arrival. Our company considers that every aspect that is part of the service offered by a hotel adds value to the overall experience. In this sense, our rooms are subject to a cleaning and supervision process that, on some occasions, may take a bit longer than the estimated time. This is to ensure that, in every effort, we provide a high-quality service. As a result of your feedback, we are providing additional efforts to prevent similar situations from happening in the future. Along with the language barrier, we focus on improving knowledge skills for optimum qualification for our employees. Our staff must maintain clear and professional communication. For this reason, we will make sure your opinion about the language barrier is taken into consideration as a constructive matter to improve. We understand that there is always room for improvement and guests' experience plays a key role in this continuous process towards service excellence. We guarantee that we will proceed to address each of your concerns with the corresponding departments, to implement corrective actions where necessary. We sincerely hope to have the pleasure of welcoming you again to experience these improvements. Kind Regards, Guest Service Center Management.