Melia Cohiba

Dear Maria, Thank you very much for choosing our Hotel for your stay in Havana, at the same time I comment you that it is a pity to know about the eventualities that you say you had in our Hotel through HolidayCheck. We are pleased to know that at least our location and the services that you received from our staff met your expectations. It would have been opportune that during your stay would have informed us of the incidents you said you had at our hotel, I assure that we would have resolved them immediately. Nevertheless, we will analyze your comment carefully and will take all necessary measures so that this type of event does not happen again in our hotel. Allow me to explain you that for security reasons, the windows of our rooms should not be opened. We sincerely apologize for any inconvenience we may have caused. We hope you will give us the opportunity to have you at Melia Cohiba during your next stay in Havana. It will be a pleasure to show you that we are a team focused on providing the best service to our guest. Until then I send you our warmest greetings. Oscar Frederik Ansersen Stahal, General Manager