Meliá Durrës Albania

Dear Mrs. Ruth-Eva, Thank you very much for taking the time to share your impressions following your recent two-week stay with us. We are genuinely pleased to know that you valued the warmth and friendliness of our team, the comfort of your accommodation, and the diverse range of sports and entertainment activities offered during your holiday. At the same time, we sincerely regret that certain aspects of your experience did not fully meet your expectations. Please be assured that your comments and observations are taken with the utmost seriousness. We are firmly committed to providing all our guests with an equally high standard of service and hospitality, and we are sorry if this was not consistently reflected during your stay. Your feedback is of great importance to us as we strive for continuous improvement in both the quality and consistency of our services. Should you be willing to share any further details or suggestions, we would be truly grateful, as this would greatly assist us in identifying specific areas for enhancement. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an even more seamless, enjoyable, and memorable experience. Warm regards, Guest Experience Team