Meliá Llana Beach Resort & Spa

Dear Karin, Thank you for taking the time to share your experience and detailed feedback about your stay at Melia Llana Beach Resort & Spa. We are pleased to hear that you enjoyed our beautiful beach location, the friendliness of our staff, and the variety of food options. We deeply regret the inconveniences you faced, such as the mosquito issues and the condition of the headrest in your room. Please accept our sincerest apologies for any discomfort caused. Your comments have been shared with our housekeeping team to ensure these matters are addressed promptly. Additionally, we’ve noted your concerns about the food temperature and seasoning, as well as the challenges presented by the wind and cooler sea temperatures during your visit. While some aspects, like weather, are beyond our control, we will work hard to improve the elements within our reach to enhance the guest experience. Your constructive feedback is invaluable to us, and we truly appreciate your kind words about the helpfulness of our staff. We hope to have the chance to welcome you back in the future and provide you with an even better stay. Warm regards, Anna Landim Community Manager