Der Zustand des Hotelzimmers war inakzeptabel. In unserem Zimmer befanden sich Ameisen und Kakerlaken, was aus hygienischer Sicht keinesfalls akzeptabel ist. Der Service im Hotel war ebenfalls sehr schlecht. Mehrfach mussten wir beim Mittagessen über 30 Minuten am Tisch warten, ohne dass sich jemand um uns gekümmert oder unsere Bestellung aufgenommen hat. Ein solcher Service ist für ein Hotel dieser Kategorie nicht akzeptabel.
Beliebte Aktivitäten
- Strand
Dear Gabex, Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to learn that your experience did not meet your expectations, particularly regarding your room and the level of service received during your stay. Please accept our sincere apologies for the inconvenience caused by the presence of ants and cockroaches in your room. While, as a tropical destination, occasional encounters with insects can occur despite our regular pest-control measures, we fully understand your concerns and regret the discomfort this caused. We are also sorry to read about the delays you experienced during lunch service. Waiting such a long time for assistance is not the standard we aim to provide, and your comments have been shared with the relevant teams for review and improvement. We appreciate your feedback, as it helps us identify areas where we need to do better. Although we regret that your overall impression was disappointing, we thank you for bringing these matters to our attention. Kind regards, The Meliá Llana Team
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