Miraggio Thermal Spa Resort

Dear Kathrin, Thank you for taking the time to share your experience with us. Guests feedback is very valuable to us, as it represents an opportunity to improve our services! Sounds like we didn't provide you with the same guest service that many have come to know us. As I am reading your comments I realise that there is no actual complain for the product. You have never booked a junior suite. We don't provide junior suites. We provide rooms & suites. Actually, you have booked a room.You are complaining for the pricing policy for the drinks and this is a subjective statement. You are complaining for the spa entrance fee. Well, you are entering a thermal spa to buy an experience. You are not entering an indoor pool. The only point which I will really focus on , is the "unfriendly staff" . Please feel free to contact me at gm[at]miraggio.gr when you have a free moment and give me more details as it is difficult for me to accept it. I could understand that we should focus on training ( which we actually do ), but on the other hand I guarantee to you that Ethos, Culture, Respect, Kindness are non-negotiable values for all of us. Kind Regards, Konstantinos Tzikopoulos General Manager Miraggio Thermal Spa Resort