New World Manila Bay Hotel

Dear Torsten Thank you for taking the time to send us your feedback during your recent stay with us. I was pleased to hear that most aspects of your stay met with your expectations and I will be sharing the same with my teams. However, we do regret the delay in your check-in including the frustration experienced, we have shared the same comments with our team and to review our related processes. I can assure you we are making important changes to improve our procedures as we recognize there are short-comings affecting the experience of our valuable guests. We remain committed to further improve. Many thanks and we look forward to welcoming you back in the near future. Sincerely, Christian Gallares Head of Operations