New World Manila Bay Hotel

Dear Niko, Thank you for taking the time to send us your feedback during your recent stay with us. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement, and we appreciate you taking the time to share your comments with us. The comments you have raised in several sections of the survey are of great concern, especially as you have indicated we have not reached the level of experience expected by our guests. We will ensure to address the issues you have raised, and I wish to extend my apology for the understandable impression and experience. We remain committed to offering the highest level of hospitality for all our guests. we greatly value your support and hope you will give us another chance to experience our true hospitality and excellent service. If I can be of any further assistance, please do not hesitate to contact myself directly. Sincerely, Mark J. Heywood General Manager