Paradisus by Melia Bali

Dear Markus, Sunny greetings from the Island of Gods! Thank you very much for staying with us, as well as for letting us know about your recent experience. We regretted to learn that the stay fell short to your expectations and we could not impress you in some areas. What you have described is certainly not in line with our standards, and we extend our apologies for any inconveniences you might have experienced. You may rest assured that the feedback about your less than perfect room experience was forwarded to the Department Head concerned so that the appropriate measures could be taken to correct the situations. In Meliá Bali we believe that it is only through listening carefully to the feedback of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. Once again, we reiterate our apologies and sincerely hope that this will not be a motive for you to not stay with us again as we consider it a privilege to have you here. Best Regards, Jaqline Masda Quality Control Officer