Pestana Palace Lisboa

Dear Mrs. Milena, On behalf of our entire team at Pestana Palace Lisboa, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Palace Lisboa. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Palace Lisboa and regain your trust during your next visit. Warm regards, The Team at Pestana Palace Lisboa. Joana Carapinha. Guest Service Manager