Radisson Blu Waterfront Hotel

Dear Markus, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our hotel’s excellent location and that your room met your expectations in terms of quality and comfort. We regret that your first impression was affected by our upgrade and early check-in policies. Our goal is always to provide the best possible experience for our guests while maintaining fairness in our services. While early check-in and room upgrades are subject to availability and sometimes come with an additional fee, we truly appreciate your loyalty as a member and will review how we communicate these options to ensure a more positive experience in the future. We hope to have the opportunity to welcome you back and provide you with an even better stay next time. If there’s anything we can do to make your future visits more enjoyable, please don’t hesitate to reach out. Best regards, Alexander, Front Office,