Savoy Palace, The Leading Hotels of The World Savoy Signature

Dear Valued Guest, Thank you very sincerely for sharing your reflections following your recent stay at the Savoy Palace. We are delighted to learn that you enjoyed our spacious rooms, the attentive service of our team, the variety and quality of our breakfast, and the convenience of our central location. Your recognition of these aspects is truly appreciated. We have noted your observations regarding our Laurea SPA. Kindly allow us to clarify that access to the thermal area of our SPA is included complimentary for guests who book a massage or treatment of 60 minutes or more, valid on the day of the treatment. This approach is designed to provide a fully relaxing and indulgent experience, combining the benefits of professional treatments with access to our exclusive wellness facilities. For standalone use of the sauna, a separate fee is applied, which enables us to maintain the highest standards of hygiene, safety, and comfort for all our guests. We hope this explanation provides clarity regarding our approach and ensures that our guests can enjoy the spa experience to its fullest. We are pleased to know that public transportation options near the hotel were convenient and contributed positively to your stay. While our central location offers easy access to the vibrancy of the city, it also allows our guests to enjoy the full range of services and amenities our hotel provides. It would be our genuine pleasure to welcome you back to the Savoy Palace in the future. We look forward to providing you with a fully immersive experience of our facilities, and the exceptional service and hospitality that define the Savoy Palace. Warm regards, José António Pereira General Manager